24 Hour Cancellation Policy:
Cancellations and rescheduling of appointments must be made at least 24 hours in advance, in order to avoid a “late cancel” fee (full cost of the missed session).
Should the teacher cancel a session with less than 24 hours in advance, you will be entitled to one free session upon rescheduling. Please understand that the free session must be redeemed within 7 days of cancelling the previous one or will be forfeited.
However, should the teacher cancel a session with MORE than 24 hours in advance, you will be entitled to no free session, but the appointment will be rescheduled within 7 days.
Payment in full:
Payment must be made in full before each session.
All purchases are final. We accept cash, credit card, and checks as payment for services. There are no refunds given but credit transfers can be arranged.
All services must be used within the assigned expiration date so please note expiration dates prior to your purchase.
Waivers & forms:
A standard waiver and client information form must be completed before taking your first session.
Open Gym :
You must attend at least one Open Gym Prep Class before signing up.
We reserve the right to turn anyone away who does not comply with our studio policies.
The exceptional training you'll get from my studio is different than other Pilates studio's out there. I love what I do. Acknowledging and respecting the policies listed here allows me to keep doing what I love and a reminder that we're in this agreement together.
Mahalo for your kokua!